OUTRIGGER Koh Samui Beach Resort
Frequently Asked Questions
2 pm check in and 12 pm check out. Late check-out and early check-in are subject to availability and fees will apply.
Thai, English, Russian, German, Hungarian and Japanese
Not applicable in Thailand
Yes and free of charge
Three massage salas at the beachfront.
Four swimming pools at the beachfront and one swimming pool at the resort side
Cash and all major credit cards
Parking is available and is free of charge
No
Yes, we have paid laundry and dry cleaning services available to our guests. Please see our front desk for inquiries.
Airport transfer can be arranged by the hotel and or guests can catch a taxi (taxi rank is present at the airport). Koh Samui International Airport is located 30 minutes from the resort.
Allow a minimum of 45 minutes. Allow minimum 2 hours prior to checking into an international flight and 1 hour prior to checking into a domestic flight.
173/41 Moo 4, Rok Koh Road, Lamai Beach, Tumbon Maret, Koh Samui, Surat Thani 84310
We are located beachfront on Lamai Beach.
Room rate do not include 18.7% taxes & service charge, accommodation tax applicable to all room nights. Taxes will be added to total charges at check-out. Tax rates are subject to change without notice and any increases will be passed on to the guest.
Cancellation policy is outlined in the confirmation letter sent by our Reservations department.
Period Cancellation Policy:
- 1 Jul – 31 Aug: Within 21 days prior of arrival, 50% charges applies
- 1 Sep – 20 Dec: 7 days prior of arrival, 1 night charges applies
- 21 Dec – 8 Jan: Within 30 days of arrival, 50% charges applies
- 9 Jan – 20 Apr: Within 14 days of arrival, 50% charges applies
- 21 Apr – 30 Jun: 7 days prior of arrival, 1 night charges applies
Major credit or debit cards are accepted for room deposits.
If a guest chooses to secure a reservation or place a room deposit upon check-in with a debit card/credit card, the financial institution that issued the card will typically place a hold on funds equal to the total cost of the guest’s entire itinerary including room, tax, mandatory cleaning charge, and other related expenses. The financial institution’s policies and practices govern the manner and timing of the release of any hold on funds. OUTRIGGER is also not responsible for any overdraft charges or other fees that may result from the financial institution’s policies and practices.
If you have any questions, please contact our Reservations Department at reservations.samui@outrigger.com.
A reservation is guaranteed with a valid credit or debit card. Major credit and debit cards are accepted.
Full pre-payment of room and tax for entire stay required within 24 hours of booking through payment link. Reservation is not guaranteed without a full pre-payment and will be automatically cancelled from the system. No refunds for cancellations and/or modifications.
8 rooms and above are considered as a group booking. To inquire about any group bookings, please contact hotel reservation team directly at reservations.samui@outrigger.com. Public rates/cancellation policies are not applicable for group booking.