Safety and security
Fire Evacuation
You’ve Just Arrived:
Learn where the exits are. In the hallway outside your room, look to the right and left to locate two alternate exits.
Walk to each exit. Choose a wall and, as you walk to each exit, count the doors along that wall between the exit and your room. This helps you remember the distance and location of exits. It may also help in case you have to find an exit when it is dark or smoky.
Locate the fire alarm and fire extinguisher on your floor.
Keep your room card key on the nightstand beside your bed when you are in your room.
Examine your room. Check the windows and glass doors to see how they are opened.
Find the "off" switch for the air-conditioning. You can prevent smoke from entering your room through the air conditioning vents by switching it off.
What If You Find A Fire?
Pull the nearest fire alarm.
Close any open doors to help contain the fire.
Phone for help. Touch 0 (zero) immediately to report the fire, giving your exact location.
Fire Evacuation Procedures:
Take your room card key with you.
Feel doors for heat before you open them. If the door or doorknob is hot, do not open the door. If the door is cool, open it carefully, looking for smoke. If there is thick smoke outside the door, close the door immediately.
If the hallway is clear, head quickly toward the nearest exit, calmly alerting others. If it is dark or there is some smoke in the hallways, feel along the wall and count the doors as you go. Do not use the elevators.
Exit with caution. Feel the exit door for heat before opening and watch for thick smoke in the stairwell. If the stairwell is safe, exit down to the street. Do not leave stairwell doors open.
What if the exits are unsafe?
If the stairwell begins to fill with smoke from below, take the stairwell up and find a clear hallway in which to cross to the opposite fire exit, then proceed down and out of the building. If this is impossible, return to your room. Remain calm.
If You Must Remain In Your Room, Do The Following:
Turn off your air-conditioning to prevent smoke from being drawn into your room.
Immediately fill the bathtub with water and soak all towels: if there is no bathtub, soak the towels in the shower. Use an ice bucket or similar container to drench the carpet and for fighting a fire.
Stuff wet towels, sheets or blankets under the door to your room to keep smoke from entering. Also stuff air-conditioning or other vents with a wet cloth.
Do not break the lanai (balcony) doors or windows, but if there is no smoke outside, open the lanai (balcony) door or a window. Soak the lanai (balcony) door or window area with water.
Phone your location to the Resort Operator. Do not hide from the fire but be prepared to continue fighting until help arrives.
Wave a bed sheet from the lanai (balcony) or out the window to let firemen on the outside know that you are still in the room.
Remember to remain calm.
What Not To Do:
Do not panic or scream.
Do not break windows. Falling glass may seriously injure someone below and cause an uncontrollable draft, which could pull smoke or fire into the room from above or below.
Do not forget your room card key; you may have to return. Make sure the room door is securely closed when you leave; in most cases, when a building is evacuated, the fire is contained in one room but guests may have to remain outside the building for an hour or more and we do not want rooms left unsecured for an opportunist.
Do not enter hallways filled with smoke or heat.
Do not use the elevators.
Do not block stairwell doors in an open position as this reduces the safety of the stairwell.
Do not take your luggage with you into the stairwell.
Do not jump.
Please remember that few people are burned in fires. Most injuries occur from smoke inhalation. Stay low to the ground if there is any smoke present and never use the elevator.
Outdoor Safety Tips
Beach and Ocean Conditions
Please familiarize yourself with the following ocean conditions as one or several of these conditions may exist at any time. Please read all signs and any warnings that may be posted along the shore. Please consult with beach attendants, lifeguards or others before entering the ocean.
Beach and Ocean Safety Tips
Ocean conditions can change quickly and unexpectedly. For your safety and the safety of others, please be aware of your own capabilities and limitations and follow these simple guidelines whenever you participate in ocean-related activities. Please consult with beach attendants, lifeguards or others before entering the ocean.
Never dive into the ocean. Depth in the ocean is very deceiving, as are underwater obstructions that often cannot be seen from the surface. Know your limits in the water. Rely on your swimming ability rather than any flotation apparatus. If in doubt, don’t go out.
Be cautious and prudent in and around the ocean. Do not venture too close to rough coastal areas, and do not enter waters with which you are unfamiliar or for which there is no lifeguard on duty. Waters that appear tranquil on the surface can still pose a hazard due to dangerous underwater currents.
Heed warnings if beaches are closed due to storm surf or invasions by jellyfish.
Always use the “buddy system” and look after one another when taking part in ocean activities.
Remember that the sun is especially intense in tropical regions. Apply sunscreen liberally and often to prevent sunburn.
Hiking Tips
Stay on established trails while hiking. Dense vegetation can hide deep gullies and fissures. Following streams downhill can be treacherous as isle streams tend to drop in a series of steep waterfalls. Rocks and walls in these areas are dangerously slippery.
Never hike alone. Leave a detailed hiking plan with a relative, friend or resort concierge. The plan should include your destination and route, number in your party, description of the vehicle you will leave at the trailhead and expected time of return. Wear bright clothing and carry a cellular telephone, signaling equipment (flares, mirror, whistle), flashlight, fire starter and water for drinking.