Best Rate Guarantee Terms & Conditions
OUTRIGGER Price Guarantee Terms and Conditions
Price Guarantee for room nights. If you find a lower room rate for the same room type at the same Outrigger hotel for the same stay dates on Outrigger.com or on another U.S.-based website (the “Lower Online Rate”) within 24 hours of booking your reservation we will give you the option to cancel your existing reservation and re-book directly with Outrigger at a rate equal to the Lower Online Rate with an additional 10% discount off of that rate (i.e. your re-booked reservation rate will be equal to 90% of the Lower Online Rate). This OUTRIGGER Price Guarantee is subject to the terms and conditions listed below.
Notifying Us of a Claim. You must submit a claim through our Outrigger Contact Center by calling (888) 200-2714 or sending an e-mail to reservations@outrigger.com within 24 hours of booking your reservation, to make a claim under the Price Guarantee. The lower rate must be available for booking at the time you contact us, as determined by our contact center representatives.
Must be "Apples to Apples" Comparison. The Price Guarantee is available only for exact itinerary matches. For example, the lower price must be for the same room type at the same Outrigger hotel or condo (in the case of the condominium properties where we operate a rental program, this only applies to the same room type - and only if the offer is for a unit under our rental program management) for the same arrival and departure dates as previously booked through Outrigger.com. The lower price must also be available for purchase on a stand-alone basis through the website (i.e. the room cannot be included as part of a package with any other travel services or activities). OUTRIGGER will make its rate comparison based on the total nightly room rate plus any and all other mandatory charges, including but not limited to taxes and fees.
No Blind Bookings. The Price Guarantee is not available for bookings on websites where the property, itinerary or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional and age-related requirements.
Comparison Rates Must Be Available to the General Public Online. The Price Guarantee applies only to prices both advertised and available to the general public on an English-language website (i.e. unrestricted prices). For example, this does not include rates offered on:
- Membership program websites, corporate discounts or rates
- Group, charter, rewards program, incentive, meeting, convention, consolidator or interline prices
- Prices obtained via auction or similar process
- Prices available only by using a coupon or other promotion not offered to the general public.
The lower rate may not come from a website where you call to get the rate, or from an e-mail that you received. In addition, the rate must be quoted, booked, and paid for in US dollars.
The lower rate may not come from a package rate that includes the room and other components such as transportation, car rental, air, entertainment, and/or meals.
Verification of Claims. All requests, including receipts, are subject to verification by OUTRIGGER. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by our contact center personnel. Nor will we verify any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith.
Changes. OUTRIGGER reserves the right in its sole discretion to modify or discontinue the Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your booking will determine your eligibility under the Price Guarantee.
Advanced Payment/Prepaid Bookings. The Price Guarantee shall not apply to any rates posted for or in connection with any resale of any advanced payment, prepaid or no refund bookings. Advanced payment bookings made through Outrigger.com shall under all circumstances remain non-refundable.
No change in the Price Guarantee program will affect any accommodation certificate that has already been issued to you. The failure by OUTRIGGER to enforce any provision of these Terms & Conditions shall not constitute a waiver of that provision.